CONTENT Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality; International Quality Standards – Quality Models; Strategic Quality Plan Content: Time, Leadership and Ethics; Strategic Quality Plan Content: Quality Costs andQuality Strategy; The Tools of Quality; Quality and Human Resource Management.

Temps présentiel : 17.5 heures

Charge de travail étudiant : 75 heures

Méthode(s) d'évaluation : Examen final

Référence :
- S. Thomas Foster: Managing Quality: Integrating the Supply Chain, 5th Edition, Pearson, 2013 (ISBN-9780132737982). - David L. Goetsch and Stanley Davis: Quality Management for Organizational Excellence: Introduction to Total Quality, 6th edition, Prentice Hall, 2010 (ISBN-10: 0135019672). Web sites of Interest: http://www.quality.nist.gov/ -- The home site for the Baldridge National Quality Program http://www.asq.org/learn-about-quality/quality-tools.html -- American Society for Quality http://www.thecqi.org/ -- Chartered Quality Institute http://www.managementhelp.org/plan_dec/mbo/mbo.htm -- A detailed look at Management by Objectives http://www.ge.com/en/company/companyinfo/quality/whatis.htm -- An overview of Six Sigma from GE’s perspective https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/pub100080.pdf