Taking an organization into excellence is a long journey, this course built on international best practices in excellence management (with special emphasis on the European Model) and gives you some practical steps that all organization should consider. This course provides you with an introduction to quality management, with examples of how organizations have implemented it. By the end of the course you will be able to evaluate the maturity of a company and propose an improvement plan.

Temps présentiel : 17.5 heures

Charge de travail étudiant : 30 heures

Méthode(s) d'évaluation : Travail personnel