French
Arabic
Serge CHAMELIAN
Institut de gestion des entreprises – Chargé de cours
+961 (1) 421 000 serge.chamelian@usj.edu.lb
Highly accomplished professional with 20+ years of international experience driving optimal business growth profitability across the tourism sector through technology inclusion and top-notch strategies.Direct experience within tourism private sector from development and management standpoint. Strong ability tolead multi-skilled teams to collaborate cross-functionally for the benefit of the clients, ensuring effective use ofrevenue management and distribution practices through client/business consultations while integrating varioussoftware and tools into daily activities to support operations. Skilled in providing strategic distribution and pricingtactics to boost revenue growth by predicting consumer behaviour and optimising product availability. Compellingcommunicator and exceptional interpersonal skills with fluency in English, Arabic, French, and Armenian.
Education
| Diplôme | Université | Pays | Année |
|---|---|---|---|
| PhD | University of Surrey | United Kingdom (Great Britain) | 2024 |
| PhD | University of Surrey | United Kingdom (Great Britain) | 2024 |
| PhD | University of Surrey | United Kingdom (Great Britain) | 2024 |
| PhD | University of Surrey | United Kingdom (Great Britain) | 2024 |
| PhD | University of Surrey | United Kingdom (Great Britain) | 2024 |
| Post Graduate Diploma In Hospitality Managementoa | Les Roches | Switzerland | 2000 |
| Associate Diploma | Lebanese American University (LAU) | Lebanon | 1998 |
Teaching at USJ
University teaching outside USJ
| University teaching outside USJ | Pays | Institution | Start date | End date |
|---|
Professional experience outside USJ
Areas of expertise
Research themes
Hospitality Revenue Management
Publications and communications
QR Code - A new Marketing Tool for the Hospitality Industry ', Hospitality news Magazine Middle East November/December 2012issue, Ehotelier.com newsletters from October 31, 2012, http://shar.es/cDSpTNov 11 ‘Emerging Media in Hospitality Marketing Mix’, Hospitality news Magazine Middle East November/December issue.Ehotelier.com newsletters, chosen as a top article from October 26 2011, http://t.co/8fjO1ME9‘Implementing good CRM strategies helps improve profitability', Hospitality news Magazine Middle East June/July issue.Ehotelier.com newsletters from June 17 2011, http://shar.es/HevoD .‘Effective room forecasting is key to the hotel’s future performance’, Hospitality news Magazine Middle East February/Marchissue. Ehotelier.com newsletters from March 01 2011, http://ehotelier.com/hospitality-news/item.php?id20436_0_11_0_M‘Managing revenue in a downturn part II’, Hospitality news Magazine Middle East December/January issue.Ehotelier.com newsletters from January 12 2011, http://t.co/PSQexKj‘Managing revenue in a downturn part I’, Hospitality news Magazine Middle East October/November issue.Ehotelier.com newsletters from January 11 2011, http://t.co/IzEhjvE‘Il fait l’actualité, Serge Chamelian crée une société de gestion des revenues hôteliers’, Le Commerce du Levant July 2010 issue.‘How to maximize revenues minimize costs’, Hospitality news Magazine Middle East June/July issue.Ehotelier.com newsletters from January 13 2011, http://t.co/hWtaZfIJuly 08 ‘Tailor-made pricing with Revenue Management, Dynamic Pricing for the Hotels’, Amadeus S.A.S. newsletter July issue.http://www.amadeus.com/newsletters/hotels/jul08/en/rms1.htmlAttended “Shippax Ferry Shipping Conference 2009”, Marseille (France) – Bastia (Corsica).Attended “Hotel Revenue Management and Pricing in Travel Middle East” conference by Eye for Travel (Abu Dhabi, UnitedArab Emirates).Attended “Hotel Revenue Management and Pricing in Travel Middle East” conference by Eye for Travel (Abu Dhabi, UnitedArab Emirates).Presented and Panel speaker “Align your Distribution Channels with Revenue Management”, conference by Eye for Travel(Munich, Germany), “Revenue Management and Pricing in Travel Europe 2008”.Hogia – Bookit Ferry conference Helsinki (Finland) – Tallin (Estonia).Attended “Travel Distribution Summit Europe 2008” conference by Eye for Travel (London, United Kingdom).Feb 11 Dec 10 Oct 10 Jul 10 Jun 10 Dec 08 Dec 08 Nov 07 Attended the “