Safieddine, F., Nakhoul, I. Mobile Instant Messaging (M.I.M.) in Improving S.M.E. in Manufacturing: Case Study. Wireless Pers Commun (2021). https://doi.org/10.1007/s11277-021-08307-4 2021-Kayapinar U., Spathopoulou F., Safieddine F., Nakhoul I. and Kadry S.: Tablet Use in Teaching: A Study on Developing an Attitude Scale for Academics Eurasian Journal of Educational Research (EJER) 18(78):1-29 2018-Safieddine F. and Nakhoul I.: Generic Business Process Model for SMEs in M-Commerce Based on Talabat’s Case Study Challenges and Opportunities in the Digital Era, pp. 264-278, Springer, ISBN 978-3-030-02130-6 2018-Safieddine F. and Nakhoul I.: Generic Business Process Model for SMEs in M-Commerce Based on Talabat’s Case Study Conference on e-Business, e-Services, and e-Society, I3E Kuwait, October 2018-Nakhoul I., Safieddine F. and Ismail R.: Introducing B2i2C: an M-commerce model for SMEs The International Conference on Engineering & MIS http://ieeexplore.ieee.org/document/8272964/ Monastir, Tunisia, May 2017-Safieddine F. and Nakhoul I.: Carbon Break Even Analysis: Environmental Impact of Tablets in Higher Education International Journal of Advanced Computer Science and Applications(IJACSA), 7(5), 2016 2016-Safieddine F., Nakhoul I., Kayapinar U., Spathopoulos F., and Kadry S.: System Requirement Analysis for E-Learning Educational Tablet at Higher Education INTED, Valencia, March 2016-Nakhoul I. and Safieddine F.: Quantitative Cost-Benefit Analysis of Green Courses: Case Study INTED, Madrid, March 2015-Nakhoul I.: Business Value of the CRM Approach – the case of 5 star hotels in Lebanon, 389p. Ph.D. Thesis, France, Grenoble 2011-Nakhoul I.: “L’effet des caractéristiques du pays sur l’amplification d’une approche CRM” Tutorat Grand Sud, Annecy, France 2008-Nakhoul I.: “Les facteurs clés de réussite des projects CRM” Doctoral Workshop AIM, Paris, France